Rubbish Removal Barnet Terms and Conditions
These Terms and Conditions set out the basis on which Rubbish Removal Barnet provides waste removal and related services to domestic and commercial customers. By booking a collection, requesting a quotation, or allowing our team to carry out any work, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following definitions apply:
1.1 Company, we, us, our means Rubbish Removal Barnet as the service provider of waste and rubbish collection services.
1.2 Customer, you, your means any individual, business, organisation, or other entity that requests or receives services from the Company.
1.3 Services means rubbish removal, waste collection, waste clearance, and any related services supplied by the Company to the Customer.
1.4 Waste means the items, materials, and rubbish that the Customer asks the Company to collect, remove, or dispose of.
1.5 Agreement means the contract between the Company and the Customer formed in accordance with these Terms and Conditions.
2. Scope of Services
2.1 The Company provides waste removal and rubbish clearance services for households, landlords, letting agents, offices, commercial premises, and other properties.
2.2 The Services may include but are not limited to collection of bagged waste, bulky items, furniture, appliances, garden waste, and general rubbish, subject to these Terms and applicable waste regulations.
2.3 The Company reserves the right to refuse to collect certain items that are hazardous, prohibited, or unsuitable for collection, including but not limited to asbestos, clinical or medical waste, pressurised containers, explosives, or materials requiring specialist handling or disposal.
2.4 The specific Services to be provided, including the type and estimated volume of waste, collection date and time window, and access arrangements, will be agreed with the Customer during the booking process.
3. Booking Process
3.1 Bookings may be made by telephone, email, or other communication methods made available by the Company.
3.2 To make a booking, the Customer must provide accurate details of the property, access restrictions, parking arrangements, type and approximate quantity of waste, and any other relevant information requested by the Company.
3.3 Any quotation provided prior to inspection of the waste is an estimate only and is subject to change after the team attends the site and assesses the waste to be removed.
3.4 An Agreement is formed once the Customer accepts a quotation given by the Company, either in advance or on site, and the Company confirms the booking.
3.5 The Customer must ensure that a person aged 18 or over is present at the property at the time of collection to confirm the final price, grant access, and approve the work, unless previously agreed in writing that the Company may carry out the Services in the Customer’s absence.
4. Pricing and Quotations
4.1 Prices are generally based on the volume and weight of waste collected, the type of items, access conditions, and any additional labour or time required.
4.2 Any quotation given without a site visit is an estimate only and may be adjusted on arrival where the actual volume, weight, or nature of the waste differs from the Customer’s description.
4.3 All prices are quoted in pounds sterling and may be subject to VAT where applicable, which will be clearly stated where charged.
4.4 The Company reserves the right to apply additional charges where:
(a) the waste is significantly more than described by the Customer;
(b) there are delays or access issues not disclosed at the time of booking;
(c) additional labour, dismantling, or heavy lifting is required; or
(d) parking charges, congestion charges, or other fees are incurred during the provision of the Services.
4.5 The Customer will be informed of any revised price before the work proceeds. If the Customer does not accept the revised price, the Company may cancel the Service, and a call-out or cancellation fee may apply.
5. Payment Terms
5.1 Payment is due on completion of the Service on the day of collection unless otherwise agreed in advance in writing.
5.2 The Company accepts payment by cash, card, bank transfer, or other payment methods as notified to the Customer from time to time.
5.3 For business and account Customers, payment terms may be agreed separately. Unless otherwise agreed, invoices are payable within 14 days of the invoice date.
5.4 The Company reserves the right to charge interest on overdue amounts at the statutory rate applicable to late payments, accruing daily from the due date until payment is received in full.
5.5 The Customer is responsible for ensuring that sufficient funds or a valid payment method are available at the time payment is due. The Company may withhold or suspend Services where payment is not received.
6. Cancellations and Amendments
6.1 The Customer may cancel or amend a booking by contacting the Company as soon as possible.
6.2 If the Customer cancels more than 24 hours before the scheduled collection time, any cancellation charge will be at the Company’s discretion.
6.3 The Company reserves the right to charge a cancellation fee where a booking is cancelled within 24 hours of the scheduled collection time or where the team attends the property but is unable to carry out the Services due to circumstances beyond the Company’s control, including but not limited to:
(a) no access to the property or waste;
(b) no authorised person present to approve the work, where such presence is required;
(c) significant discrepancy between the described and actual waste leading to refusal of service by the Company.
6.4 The Company may cancel or reschedule a booking at any time due to operational reasons, vehicle breakdown, staff illness, safety concerns, extreme weather, or other events beyond its reasonable control. Where possible, the Company will offer an alternative date or time.
6.5 The Company will not be liable for any loss arising from a cancellation or delay, but will take reasonable steps to minimise disruption to the Customer.
7. Customer Obligations
7.1 The Customer must ensure that the waste to be collected is clearly identified and accessible at the agreed time.
7.2 The Customer must ensure that access routes are safe, reasonably clear, and suitable for the Company’s staff and vehicles, including any necessary parking arrangements or permits.
7.3 The Customer is responsible for providing accurate information about the nature of the waste, including any hazardous or unusual materials.
7.4 The Customer must not request the Company to handle or dispose of any waste in a way that would breach applicable laws or regulations.
7.5 If the Customer is not the owner of the property, the Customer confirms that they have the authority of the owner or occupier to allow the Company to enter and perform the Services.
8. Waste Handling and Regulations
8.1 The Company operates in accordance with relevant UK waste management legislation and guidance, including the duty of care relating to controlled waste.
8.2 The Company will transport and dispose of waste only at appropriately licensed or permitted facilities and will take reasonable steps to ensure that all waste is treated, recycled, or disposed of lawfully.
8.3 On request, the Company may provide confirmation or documentation related to waste transfer, where applicable.
8.4 The Customer remains responsible for any waste that is not collected by the Company and for ensuring that any retained waste is stored and managed safely and in compliance with the law.
8.5 If the Company reasonably suspects that the Customer has misdescribed waste, attempted to pass off hazardous material as general waste, or has otherwise acted unlawfully, the Company may refuse service, notify relevant authorities, and seek compensation for any resulting loss or expense.
9. Liability and Limitations
9.1 The Company will exercise reasonable care and skill in providing the Services.
9.2 The Company will not be liable for:
(a) normal wear and tear to driveways, access routes, or surfaces that may reasonably result from the use of vehicles and equipment;
(b) damage arising from pre-existing defects or weaknesses in property, fixtures, fittings, furniture, or items to be removed;
(c) any consequential or indirect loss, loss of profit, loss of business, or loss of opportunity suffered by the Customer.
9.3 The Customer is responsible for ensuring that any fragile, valuable, or sentimental items are removed from the vicinity of the work area before the Services commence.
9.4 If the Company is found liable for any loss or damage, the Company’s total liability to the Customer, whether in contract, tort, or otherwise, will be limited to the total price paid or payable by the Customer for the relevant Services, except where the law does not allow such limitation.
9.5 Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot legally be excluded or limited.
10. Insurance
10.1 The Company maintains appropriate public liability and, where applicable, employer’s liability insurance in relation to the Services provided.
10.2 The Customer should arrange their own insurance for any particular risks not covered by the Company’s insurance, including insurance for high-value items or property.
11. Access, Parking, and Permits
11.1 The Customer must ensure that suitable parking is available for the Company’s vehicles near the property for the duration of the collection.
11.2 The Customer is responsible for any parking permits or permissions required and for providing information about restrictions such as height limits, loading bays, or controlled parking zones.
11.3 Any parking fines or penalties incurred as a direct result of the Customer’s failure to provide correct information or secure necessary permissions may be charged to the Customer.
12. Health and Safety
12.1 The Company will conduct the Services in a manner consistent with its health and safety policies and applicable regulations.
12.2 The Company’s staff may refuse to carry out any task that they reasonably consider unsafe, beyond the scope of the agreed Services, or likely to cause damage or injury.
12.3 The Customer must inform the Company of any potential hazards on site, including unsafe structures, dangerous animals, or hazardous materials.
13. Complaints and Disputes
13.1 If the Customer is dissatisfied with any aspect of the Services, they should notify the Company as soon as possible so that the matter can be investigated and, where appropriate, rectified.
13.2 Complaints should be submitted with full details of the issue and any supporting evidence within a reasonable time after the date of service.
13.3 The Company will aim to respond to complaints promptly and may request additional information to help resolve the matter.
14. Data Protection and Privacy
14.1 The Company collects and processes personal data only as necessary to manage bookings, deliver Services, issue invoices, and handle enquiries.
14.2 The Company will take reasonable steps to keep Customer data secure and will not sell personal data to third parties.
14.3 The Company may share necessary information with partners, insurers, regulatory bodies, or enforcement agencies where required by law or for the performance of the Services.
15. Variation of Terms
15.1 The Company reserves the right to amend these Terms and Conditions from time to time. Updated versions will apply to new bookings made after the date of change.
15.2 Any variation to these Terms for a particular Customer or booking must be agreed in writing by the Company.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any Agreement between the Company and the Customer are governed by and interpreted in accordance with the laws of England and Wales.
16.2 Any disputes arising out of or in connection with these Terms, the Services, or any Agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales.
17. Severability
17.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed severed from the remaining provisions, which shall continue to be valid and enforceable.
18. Entire Agreement
18.1 These Terms and Conditions, together with any written quotation or confirmation of booking issued by the Company, constitute the entire Agreement between the Company and the Customer and supersede all previous discussions, correspondence, or understandings, whether written or oral.
18.2 The Customer acknowledges that they have not relied on any statement, promise, or representation that is not expressly set out in these Terms and Conditions.
